Incidents reported on status page for OSMOS - Onlinesales.ai https://api-status.onlinesales.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/f2de6a6a2850ce9db9f7d950eb408dcf.png https://api-status.onlinesales.ai/ en https://api-status.onlinesales.ai/ Tue, 15 Jul 2025 12:40:48 +0000 https://api-status.onlinesales.ai/#b52b6b67592cf94dbc8f83a555201188764bd591e31f1a512ac47db7a966f997 Product Ads API - US recovered https://api-status.onlinesales.ai/ Tue, 15 Jul 2025 12:37:47 +0000 https://api-status.onlinesales.ai/#b52b6b67592cf94dbc8f83a555201188764bd591e31f1a512ac47db7a966f997 Product Ads API - US went down https://api-status.onlinesales.ai/incident/602396 Thu, 12 Jun 2025 21:30:00 -0000 https://api-status.onlinesales.ai/incident/602396#abcd86e2c0f7d4c91ff860a52cd549f7e15d5a4e0d95f67a0e2fcf233235308c Incident Summary: On June 13th, 2025, between 12:00 AM IST and 2:00 AM IST, all dashboards and campaign management systems were unavailable due to a regional outage in Google Cloud services. Impact: * Users were unable to access core platform functionalities, including performance dashboards, campaign monitoring, and management tools. * Campaign API calls and automated workflows dependent on Google Cloud infrastructure were intermittently failing during the outage window. * Monitoring alerts were triggered across multiple services, confirming system-wide inaccessibility for user-facing modules. **Root Cause:** The outage was attributed to a service disruption within the Google Cloud Infrastructure (GCP), affecting our region's compute and storage components. This led to degraded availability of key microservices deployed on Google Kubernetes Engine (GKE), as well as access to Cloud SQL and BigQuery. Resolution: * Platform availability began recovering at 2:00 AM IST, once GCP services stabilized. * Health checks and manual validations confirmed the restoration of all affected services. https://api-status.onlinesales.ai/incident/602396 Thu, 12 Jun 2025 21:30:00 -0000 https://api-status.onlinesales.ai/incident/602396#abcd86e2c0f7d4c91ff860a52cd549f7e15d5a4e0d95f67a0e2fcf233235308c Incident Summary: On June 13th, 2025, between 12:00 AM IST and 2:00 AM IST, all dashboards and campaign management systems were unavailable due to a regional outage in Google Cloud services. Impact: * Users were unable to access core platform functionalities, including performance dashboards, campaign monitoring, and management tools. * Campaign API calls and automated workflows dependent on Google Cloud infrastructure were intermittently failing during the outage window. * Monitoring alerts were triggered across multiple services, confirming system-wide inaccessibility for user-facing modules. **Root Cause:** The outage was attributed to a service disruption within the Google Cloud Infrastructure (GCP), affecting our region's compute and storage components. This led to degraded availability of key microservices deployed on Google Kubernetes Engine (GKE), as well as access to Cloud SQL and BigQuery. Resolution: * Platform availability began recovering at 2:00 AM IST, once GCP services stabilized. * Health checks and manual validations confirmed the restoration of all affected services. https://api-status.onlinesales.ai/incident/602396 Thu, 12 Jun 2025 21:30:00 -0000 https://api-status.onlinesales.ai/incident/602396#abcd86e2c0f7d4c91ff860a52cd549f7e15d5a4e0d95f67a0e2fcf233235308c Incident Summary: On June 13th, 2025, between 12:00 AM IST and 2:00 AM IST, all dashboards and campaign management systems were unavailable due to a regional outage in Google Cloud services. Impact: * Users were unable to access core platform functionalities, including performance dashboards, campaign monitoring, and management tools. * Campaign API calls and automated workflows dependent on Google Cloud infrastructure were intermittently failing during the outage window. * Monitoring alerts were triggered across multiple services, confirming system-wide inaccessibility for user-facing modules. **Root Cause:** The outage was attributed to a service disruption within the Google Cloud Infrastructure (GCP), affecting our region's compute and storage components. This led to degraded availability of key microservices deployed on Google Kubernetes Engine (GKE), as well as access to Cloud SQL and BigQuery. Resolution: * Platform availability began recovering at 2:00 AM IST, once GCP services stabilized. * Health checks and manual validations confirmed the restoration of all affected services. https://api-status.onlinesales.ai/incident/602396 Thu, 12 Jun 2025 21:30:00 -0000 https://api-status.onlinesales.ai/incident/602396#abcd86e2c0f7d4c91ff860a52cd549f7e15d5a4e0d95f67a0e2fcf233235308c Incident Summary: On June 13th, 2025, between 12:00 AM IST and 2:00 AM IST, all dashboards and campaign management systems were unavailable due to a regional outage in Google Cloud services. Impact: * Users were unable to access core platform functionalities, including performance dashboards, campaign monitoring, and management tools. * Campaign API calls and automated workflows dependent on Google Cloud infrastructure were intermittently failing during the outage window. * Monitoring alerts were triggered across multiple services, confirming system-wide inaccessibility for user-facing modules. **Root Cause:** The outage was attributed to a service disruption within the Google Cloud Infrastructure (GCP), affecting our region's compute and storage components. This led to degraded availability of key microservices deployed on Google Kubernetes Engine (GKE), as well as access to Cloud SQL and BigQuery. Resolution: * Platform availability began recovering at 2:00 AM IST, once GCP services stabilized. * Health checks and manual validations confirmed the restoration of all affected services. https://api-status.onlinesales.ai/incident/602396 Thu, 12 Jun 2025 21:30:00 -0000 https://api-status.onlinesales.ai/incident/602396#abcd86e2c0f7d4c91ff860a52cd549f7e15d5a4e0d95f67a0e2fcf233235308c Incident Summary: On June 13th, 2025, between 12:00 AM IST and 2:00 AM IST, all dashboards and campaign management systems were unavailable due to a regional outage in Google Cloud services. Impact: * Users were unable to access core platform functionalities, including performance dashboards, campaign monitoring, and management tools. * Campaign API calls and automated workflows dependent on Google Cloud infrastructure were intermittently failing during the outage window. * Monitoring alerts were triggered across multiple services, confirming system-wide inaccessibility for user-facing modules. **Root Cause:** The outage was attributed to a service disruption within the Google Cloud Infrastructure (GCP), affecting our region's compute and storage components. This led to degraded availability of key microservices deployed on Google Kubernetes Engine (GKE), as well as access to Cloud SQL and BigQuery. Resolution: * Platform availability began recovering at 2:00 AM IST, once GCP services stabilized. * Health checks and manual validations confirmed the restoration of all affected services. https://api-status.onlinesales.ai/incident/427075 Tue, 10 Sep 2024 12:45:00 -0000 https://api-status.onlinesales.ai/incident/427075#ffc5c028ada920cf675641b309837e177d76f68a5a3fa3687257de43af2d08d2 We will be upgrading the Campaign Manager API to improve performance and introduce new features. During this time, users may experience brief interruptions in API service.